ALICE - A Live Interactive Customer Experience

I am generally a calm person. I mean, don’t you dare check with my wife about that. But I will concede to a distinct lack of calm whenever I have to call customer support. I’m not proud of going all Joe Pesci from Goodfellas on these poor anonymous souls doing their crappy jobs for AT&T, BofA and 1800FLOWERS.

Some offices and businesses no longer have a receptionist at the front desk to greet customers. They have a computer screen with pre-recorded messages or…