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The opening of CityCenter is a glimmer of hope in a stagnant economy but still Las Vegas has 13.9% unemployment. Lynn Baird and Nishon Burton of the Nevada Department of Employment, Training and Rehabilitation answer your questions about the process for filing for unemployment benefits. The state agency receives 25,000 calls every week about new and existing claims, leading the department's Las Vegas call center to double its staff and extend its hours.

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