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NPR
NPR Public Editor

NPR's powerful student loan investigation

May 06, 2022
And who is NPR following on Twitter?
NPR
Education
U.S. Education Secretary Miguel Cardona delivers remarks in Washington, D.C., in January. The department has extended the freeze on federal student loan payments several times since the pandemic began in March 2020.

The student loan pause has been extended until the end of the summer

Apr 06, 2022
The Biden administration extended the freeze on student loan payments yet again, this time until September, and announced a reset for borrowers in default.
NPR
Education
As part of the settlement, the loan servicing company Navient agreed to pay $95 million for states to offer affected borrowers some reimbursement — roughly $260 each to 350,000 borrowers.

Navient reaches a deal to cancel $1.7 billion in student loan debts

Jan 13, 2022
The loan servicing giant has agreed to cancel student loan debts owed by roughly 66,000 borrowers as part of a settlement reached with 39 state attorneys general.
NPR
Coronavirus Updates
Education Secretary Betsy DeVos appears in Phoenix in October. On Friday, the Education Department announced an extension of pandemic relief measures for federal student loan borrowers.

Education Department Extends Student Loan Payment Freeze Through January

Dec 04, 2020
Congress hit pause on federal student loan payments in the CARES Act. The latest extension of this relief will last until after President-elect Joe Biden takes office.
NPR
Biden Transition Updates
President-elect Joe Biden delivers remarks Monday in Wilmington, Del.

Biden Wants To Help Pay Some Student Loans, But There's Pressure To Go Further

Nov 17, 2020
The president-elect called for immediate action to help borrowers who are "having to make choices between paying their student loan and paying the rent."
NPR
Business
Nearly 40% of student loan payers are helping someone else pay off their student loans, a new study found.

'A Family Affair': Others Often Chip In To Help Pay Off Student Loans

Oct 01, 2020
Student debt doesn't only affect the person who goes to college. Nearly 40% of student loan payers are helping someone else pay off their student loans, a new study found.
NPR
Business
The Student Borrower Protection Center, a watchdog group, says one lender seems to charge higher rates to graduates of historically black colleges.

Graduates Of Historically Black Colleges May Be Paying More For Loans: Watchdog Group

Feb 05, 2020
Graduates of historically black or predominantly Hispanic colleges might be paying more to borrow money because of where they went to school, according to a report from a financial watchdog.
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NPR
Education
Education Secretary Betsy DeVos testifies on Capitol Hill in Washington, D.C., in December.

Education Dept. Unveils Fix For Student Loan Program's 'Bureaucratic Nightmare'

Jan 31, 2020
In its first year, the forgiveness program turned away 71% of borrowers because of a paperwork technicality. Now, the department says it's fixing that roadblock.
NPR
Business
Democratic senators are demanding that the Consumer Financial Protection Bureau, led by Kathleen Kraninger, do its job supervising the student loan system.

Senators To CFPB: Why Are You Still Failing To Protect Student Loan Borrowers?

Jan 30, 2020
Democratic lawmakers sent a letter to the director of the nation's top consumer watchdog agency demanding that the Consumer Financial Protection Bureau do its job supervising the student loan system.
NPR
Your Money
Many Americans who get overwhelmed by student loan debt are told that student debt can't be erased through bankruptcy. Now more judges and lawyers say that's a myth and bankruptcy can help.

Myth Busted: Turns Out Bankruptcy Can Wipe Out Student Loan Debt After All

Jan 22, 2020
Many Americans who get overwhelmed by student loan debt are told student debt can't be erased through bankruptcy. Now more judges and lawyers say that's a myth and bankruptcy can help.
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NPR
Business
Mike Calhoun talks about how student loans are forcing younger Americans to delay homeownership at a housing conference in September.

Student Loans A Lot Like The Subprime Mortgage Debacle, Watchdog Says

Dec 09, 2019
Mike Calhoun rang the alarm bell early on about the subprime mortgage debacle — before reckless lending drove the economy into recession. These days, he's sounding the alarm about student loans.
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NPR
Education
A nonprofit student loan group alleges that the Consumer Financial Protection Bureau has abandoned its duty to police widespread mismanagement of a loan forgiveness program for public service workers.

Consumer Agency Failed To Protect Student Loan Borrowers, Lawsuit Says

Nov 25, 2019
A nonprofit student loan group alleges that the Consumer Financial Protection Bureau has abandoned its duty to police widespread mismanagement of a loan forgiveness program for public service workers.
NPR
Politics
Nearly two-dozen U.S. senators are calling on Kathleen Kraninger, director of the Consumer Financial Protection Bureau, to investigate a loan servicer called the Pennsylvania Higher Education Assistance Agency.

23 Senators Demand Investigation Into Mismanagement Of Student Loan Program

Oct 29, 2019
The senators are calling on the nation's stop consumer protection agency to investigate a loan servicer for the troubled student loan forgiveness program for public service workers.
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NPR
National
Kathleen Kraninger, director of the Consumer Financial Protection Bureau, testifies before the House Financial Services Committee on March 7. On Thursday, she faced questions from senators about problems with a student loan program for public service wor

Senators Press CFPB To Dig Into Problems With Public Service Student Loan Program

Oct 17, 2019
The senators urged the director of the Consumer Financial Protection Bureau to do more to examine problems with a troubled loan forgiveness program, citing an investigative story by NPR this week.
NPR
Business
Kathleen Kraninger is director of the Consumer Financial Protection Bureau, an agency that was thwarted by the U.S. Department of Education from examining problems with a troubled student loan forgiveness program.

Exclusive: Turf War Blocked CFPB From Helping Fix Student Loan Forgiveness Program

Oct 15, 2019
The Trump administration blocked the nation's top consumer protection agency from digging into problems with a program designed to help police, firefighters and other public service workers.
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NPR
Business
Janelle Menzel is a high school math teacher in Brainerd, Minn. After contacting her loan servicer repeatedly, trying to find a way to appeal, a call center worker told her, "Look, you just need to give up."

Broken Promises: Teachers Sue U.S. Over Student Loans That Weren't Forgiven

Jul 11, 2019
One of the biggest U.S. teachers unions is suing the Department of Education, alleging a loan forgiveness program for millions of public service workers violates federal law and the Constitution.
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NPR
National
U.S. Secretary of Education Betsy DeVos has not responded publicly to the letter seeking automatic student loan forgiveness for veterans who are permanently disabled.

47 States Call On Betsy Devos To Forgive Student Loans For Disabled Veterans

May 25, 2019
Attorneys general from 47 states, three U.S. territories and the District of Columbia have asked the Department of Education to make loan discharge for permanently disabled veterans automatic.
NPR
Business
Kathy Kraninger, director of the Consumer Financial Protection Bureau, says in a letter that the Department of Education is getting in the way of efforts to police the student loan industry.

CFPB Chief Says Education Department Is Blocking Student Loan Oversight

May 16, 2019
The Consumer Financial Protection Bureau's Kathy Kraninger says the department is getting in the way of efforts to police the student loan industry. The revelation comes in a letter obtained by NPR.
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NPR
Business
When Kelly O'Brien went to work at Fidelity Investments a year and a half ago, she was excited to learn the company would contribute to her student loan payments.

A New Benefit: Some Companies Help Workers Pay Down Student Loans

Feb 25, 2019
Some employers are offering benefits that pay down student loans. They say it's a popular way to recruit younger workers who are struggling with college debt.
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NPR
Your Money

Heavy Student Loan Debt Forces Many Millennials To Delay Buying Homes

Feb 01, 2019
The Federal Reserve says the big increase in student loan debt is creating a noticeable dent in younger people's ability to buy homes. But economists say millennials may eventually catch up.
NPR
Education
A 2017 report by the Department of Education's Office of Federal Student Aid found that Navient, one of its student loan servicers, often did not tell borrowers about all of their repayment options.

Student Loan Servicer Steered Some Borrowers To Higher-Cost Plans, Government Says

Nov 21, 2018
A previously unpublished Education Department report found Navient representatives didn't always tell borrowers about repayment options. Navient says it's not required to do so, and officials agree.
NPR
Education
Among other things, senators asked Mick Mulvaney whether<strong> </strong>the CFPB suppressed a report, as has been alleged, that found evidence of banks charging dubious account fees to college students.

Senators Demand Answers From CFPB Head After Student Loan Watchdog's Resignation

Sep 14, 2018
In a stern letter to the acting director of the Consumer Financial Protection Bureau, Mick Mulvaney, Senate Democrats demanded evidence that he is safeguarding student borrowers.
NPR
NPR Ed

Senators To DeVos On TEACH Grant Debacle: 'Urgent That These Mistakes Are Fixed'

Jul 02, 2018
New documents obtained by NPR show that nearly 11,000 TEACH recipients may have lost their grants because of mistakes by the loan servicer, but only a small fraction of the problems were ever fixed.
NPR
NPR Ed

Education Department Wants To Protect Student Loan Debt Collectors

Feb 27, 2018
The Trump administration is considering a policy change to prevent states from making tough demands of companies that collect student loan debt, according to an internal document obtained by NPR.
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NPR
NPR Ed
Starting this week, there are two people appointed to the job of acting director of the CFPB, and it's unclear who will get to stay. Mick Mulvaney, President Trump's current budget director and pick for the position, has gone on the record supporting the

What The Upheaval At A Federal Consumer Watchdog Could Mean For Students

Nov 28, 2017
The Consumer Financial Protection Bureau has been a clearinghouse for student borrower complaints. Its future is now in question.

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