NPR

Are Flight Attendants Set Up To Fail?

American Airlines has suspended an employee who, according to passengers, grabbed a stroller from a woman traveling with two young children. The altercation happened at San Francisco International Airport on Friday, and American Airlines has apologized.

Here & Now‘s Meghna Chakrabarti speaks with Derek Thompson (@DKThomp) of The Atlantic about what happened, and, as Derek wonders, are airline employees set up to fail at their jobs?

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