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ALICE - the Future of Customer Service

Some offices and businesses no longer have a receptionist at the front desk to greet customers.  They have a computer screen with pre-recorded messages or touch screen capabilities with directories.  One Las Vegas company, WinTech LLC, created ALICE - A Live Interactive Customer Experience.  Is it going to change the way we do business?  Will this mean the end of the receptionist?
 
GUEST
Mike Yoder, Chief Technology Officer, WinTech LLC

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Tuesday, April 17, 2012