The Nevada Department of Employment, Training and Rehabilitation announced it has created a new call center for people seeking general information about unemployment benefits.
The call center will answer a newly established general question toll-free hotline: (800) 603-9671.
The hotline will be staffed from 8 a.m. to 8 p.m. Monday through Friday. Specific questions still need to go to the DETR hotline number: (800) 603-9671.
The department also reminded people of its new program for filing or renewing unemployment claims.
It is asking people to stagger when they file. Last names A-K are asked to file on Sundays. Last names L-R are asked to file on Mondays. Last names S-Z are asked to file on Tuesday. Wednesday through Saturday are open for all to initiate or renew claims online.
The new protocol starts Sunday.
The employment office has been inundated with requests as thousands were laid off when Gov. Steve Sisolak ordered all non-essential businesses to close to stop the spread of the coronavirus.